
FAQs
How Can WE Help You?
Below you’ll find answers to our most frequently
asked questions. Can’t find what you’re looking for? Reach
out to us and one of our team members will contact
you as soon as possible.
General
Yes, ERPHealth is hosted on Amazon Web Services (AWS) and all data is encrypted at-rest and in transmission through our SSL & HTTPS. To ensure all data being shared in a safe manner, a Business Associate Agreement (BAA) will be provided.
You’re able to log in and view your patient’s profile at your convenience, at any time. Think of us like a handy assistant, providing you with insights at your fingertips when you need them to help guide the clinical conversation with your patient.
ERPHealth offers various gold standard assessments to collect and analyze self-reported patient data, to generate individualized treatment plans, and offer community-driven clinical curriculums in real time. Assessments include: PHQ-9, ACE, Stroop test, General Self-efficacy, Balance Assessment to all be utilized to determine a “Recovery Capital” score. If you would like to upload an assessment that you want to administer, we are open to collaborating and providing new options.
Payer Care Management teams are endlessly searching for ways to streamline internal operations in reviewing criteria and determining medical necessity for a continued stay or admission authorization. In reviewing the self-reported data, payers see a ‘snapshot’ of patient progress alongside a constantly evolving, individualized therapeutic treatment plan. Utilization review departments are presented with crystal clear objectives, removing much of the guesswork from the current level of care guidelines.
The primary focus of insurance providers has rightfully landed on the aspect of preventing readmission to inpatient levels of care; more specifically ER visits & admits to medical floors. Does every relapse require an inpatient detox followed by another 4 weeks of 24 rehabilitation? At ERPHealth, we are asking both providers & payers to rethink medical necessity guidelines and refer to the objective data points when deciding on a course of treatment.
The Platform
Your facility will be provided with one or more tablet devices depending on the size and need of your organization. Patients can complete their assessments using these tablets, or via a secure link sent to their mobile phone
All TAP devices are plug and play. Our Gold-Standard Assessments come pre-loaded on the device. Customization is possible on request and our team of developers are on hand to review requests and help you meet your facility needs.
Yes, remote assessments are now available. For patients not on location, simply send an assessment link directly to their phones with additional auto-reminders when assessments are due.
Yes. HUB can be integrated with an existing EMR. Please contact us directly to find out if your EMR qualifies for integration.
We’ve got you covered! We’ve specially curated unique posts that will automatically populate your patient’s feed once they are enrolled in the GRO program. Want to share a facility-specific event or resource? Add custom posts, news and resources via the HUB Dashboard on your Alumni Page.
Question? Get in touch!
Didn’t find what you’re looking for? Fill in the form below and we’ll get back to you as soon as possible.
FAQs
How Can We
Help You?
Below you’ll find answers to our most
frequently asked questions. Can’t find
what you’re looking for? Reach out to
us and one of our team members will
contact you as soon as possible.
GENERAL
Yes, ERPHealth is hosted on Amazon Web Services (AWS) and all data is encrypted at-rest and in transmission through our SSL & HTTPS. To ensure all data being shared in a safe manner, a Business Associate Agreement (BAA) will be provided.
You’re able to log in and view your patient’s profile at your convenience, at any time. Think of us like a handy assistant, providing you with insights at your fingertips when you need them to help guide the clinical conversation with your patient.
ERPHealth offers various gold standard assessments to collect and analyze self-reported patient data, to generate individualized treatment plans, and offer community-driven clinical curriculums in real time. Assessments include: PHQ-9, ACE, Stroop test, General Self-efficacy, Balance Assessment to all be utilized to determine a “Recovery Capital” score. If you would like to upload an assessment that you want to administer, we are open to collaborating and providing new options.
Payer Care Management teams are endlessly searching for ways to streamline internal operations in reviewing criteria and determining medical necessity for a continued stay or admission authorization. In reviewing the self-reported data, payers see a ‘snapshot’ of patient progress alongside a constantly evolving, individualized therapeutic treatment plan. Utilization review departments are presented with crystal clear objectives, removing much of the guesswork from the current level of care guidelines.
The primary focus of insurance providers has rightfully landed on the aspect of preventing readmission to inpatient levels of care; more specifically ER visits & admits to medical floors. Does every relapse require an inpatient detox followed by another 4 weeks of 24 rehabilitation? At ERPHealth, we are asking both providers & payers to rethink medical necessity guidelines and refer to the objective data points when deciding on a course of treatment.
THE PLATFORM
Your facility will be provided with one or more tablet devices depending on the size and need of your organization. Patients can complete their assessments using these tablets, or via a secure link sent to their mobile phone
All TAP devices are plug and play. Our Gold-Standard Assessments come pre-loaded on the device. Customization is possible on request and our team of developers are on hand to review requests and help you meet your facility needs.
Yes, remote assessments are now available. For patients not on location, simply send an assessment link directly to their phones with additional auto-reminders when assessments are due.
Yes. HUB can be integrated with an existing EMR. Please contact us directly to find out if your EMR qualifies for integration.
We’ve got you covered! We’ve specially curated unique posts that will automatically populate your patient’s feed once they are enrolled in the GRO program. Want to share a facility-specific event or resource? Add custom posts, news and resources via the HUB Dashboard on your Alumni Page.
MORE QUESTIONS?
Didn’t find what you’re looking for? Fill in the form below and we’ll get back to you as soon as possible.