GRO – Progress
GRO is the ultimate way for clients to stay engaged in their alumni’s recovery journey post-treatment. This service provides treatment partners with support to keep alumni involved. With a focus on staying encouraged and engaged, GRO provides alumni outreach staff with an opportunity to connect with them and help track their ongoing process.
Third-Party Outcome Data
GRO provides clients with verified third-party outcome data that can be used for anything from accreditation audits to company evaluations. By having outcome data provided by a third party it provides accuracy to outside governing bodies.
Increased Alumni Referrals
Alumni referrals are one of the most cost-effective and high-quality patient acquisition channels. Treatment programs expect that 25%- 30% of their admits will come through alumni referrals. Since GRO engages directly with alumni as your program, your name and brand promise stays top of mind with your alumni.
What does GRO provide to a client?
Conducts wellness check-ins with standardized questionnaires done in a personal manner
Encourage alumni to leave a positive review if they had a positive experience
Pass any alumni who needs treatment or is at risk of relapse back to facility admissions team or Alumni Coordinator
Track outcome data via a third party that can be used for accreditation audits.
Discharge Planning Stage
1-2 days prior to discharge date, the counselor introduces the patient to GRO, and shows them how to access it once they leave treatment.
The counselor provides a brochure on GRO along with discharge paperwork to the patient.
24 hours post-discharge
Alumni staff contacts patients to check in. Discuss GRO engagement calls.
72 hours post-discharge
Alumni staff checks in again, provides any follow-up information that the patient may have requested, and provides support to the patient around their needs.